Refund policy
We want you to be fully satisfied with your purchase. Please review our returns and refunds policy below before initiating a return.
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Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase may be required
Items returned that do not meet these conditions may be refused.
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Return Authorization (RMA Required)
All returns must be authorized before being sent back.
To initiate a return, please contact us at support@yourstore.com to request a Return Merchandise Authorization (RMA).
Returns sent without prior authorization may not be accepted.
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Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
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Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your payment provider
Original shipping fees are non-refundable.
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Exchanges
We do not offer direct exchanges at this time.
If you need a different item, please return the original product following the steps above and place a new order.
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Damaged or Defective Items
If your item arrives damaged or defective, please contact us at support@yourstore.com within 48 hours of delivery and include clear photos of the issue.
We will work with you to resolve the situation as quickly as possible.
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Non-Returnable Items
Certain items may be non-returnable, including:
• Final sale or clearance items (if marked as such)
• Gift cards
• Items showing signs of use or wear
Any non-returnable items will be clearly indicated on the product page.
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Contact Us
For questions about returns or refunds, contact:
support@yourstore.com
